Jakarta Vet, a veterinary clinic with several branches, was experiencing significant operational challenges due to systems that were not aligned with its business processes



Solution
We worked with Jakarta Vet to redesign its core processes through a fully digital solution. Patient medical records were consolidated into one integrated system, giving veterinarians instant access to accurate information across branches. Inventory management was automated with real-time tracking, while a dedicated feature for medication monitoring ensured better control and reduced errors. Supply ordering was moved to a digital platform, streamlining purchases and approvals that were once done manually. A digital approval system was also introduced to speed up coordination and improve oversight between teams.
Result
Within six months, the impact was clear. Efficiency and coordination across branches improved significantly, workflows became more structured, and patient data was better protected. Stock management turned more accurate and reliable, while ordering processes became faster and less error-prone. This transformation not only optimized day-to-day operations but also strengthened Jakarta Vet’s ability to deliver consistent, high-quality care across all its branches.
For pet owners, the transformation was just as impactful. With the introduction of a dedicated patient dashboard, they can now access their pets’ medical records anytime and anywhere. This new level of transparency and convenience builds trust and enhances the overall care experience.